swifthaven Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At swifthaven, your complete satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the lasting quality of our kitchenware, and we back every purchase with that commitment. Should your order fall short of your expectations, our team is ready to assist through a return and refund process that is straightforward, honest, and easy to navigate.

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Return Window

• Non-Perishable Grocery & Kitchenware: These products may be returned within 30 days of the delivery date. To qualify, items must be unused, unopened, and in their original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods — cannot be physically returned. However, if a perishable item reaches you damaged, spoiled, past its expiration date, or compromised in transit, you qualify for an immediate full refund or a free replacement (valid photo proof required within 48 hours of delivery).

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Final sale items (clearly marked as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged as a result of improper customer storage, mishandling, or failure to follow product care instructions;
• Returns requested beyond the 30-day window without prior written authorization from swifthaven.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you wish to return, and the reason for the return. For damaged or spoiled items, please attach clear photos showing the issue and the packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, issue a Return Merchandise Authorization (RMA) number together with return shipping instructions.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Write your RMA number clearly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping method to the return address provided in your RMA email.

Note: Returns shipped without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Depending on your financial institution or credit card issuer, an additional 3–10 business days may be required for the refunded amount to appear on your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a swifthaven error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please notify us right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Kindly provide clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about your return, refund status, or our return process, please reach out directly to our support team:

• Official Business Name: swifthaven
• Customer Support Email: [email protected]
• Customer Support Phone: 13364621948
• Physical Business & Return Address: 566 OLD WESTFIELD RD, PILOT MOUNTAIN, NC 27041, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST