swifthaven Order & Shipping Policy

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Thank you for choosing swifthaven. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The guidelines below explain exactly how we handle orders, shipping, and deliveries so you always know what to expect from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We prepare and hand off these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally handled the same business day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and are shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Timelines may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

swifthaven ships internationally.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated shipping confirmation email with a direct tracking link and courier details.

If tracking information has not appeared, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• If you need to update your shipping address or change your order, please contact us within 1 hour of placing your order at [email protected].
• We will make every effort to honor change requests, but once an order has been handed to the shipping carrier, we are unable to modify the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking shows delivery but the package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: swifthaven
• Customer Support Email: [email protected]
• Customer Support Phone: 13364621948
• Physical Business Address: 566 OLD WESTFIELD RD, PILOT MOUNTAIN, NC 27041, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST